Frequently asked questions
Tours may be booked online or over the phone. We do not have a public ticket office. The majority of our tours begin at the Visitor Center in Fredericksburg Texas. Meeting locations are posted in the tour descriptions on the website. Once you have booked your tour you will receive an email confirmation with exact meeting locations and pickup times. Some tours offer local pickup at your location for a small fee.
We are required to keep the aisle clear for the safety of all passengers. Most of our guests choose to store their larger belongings in their personal vehicles.
We currently have two trolleys that are equipped for mobility-impaired individuals. These trolleys are used for our most popular tours. Trolley tours are generally handicapped accessible. Not all tour vehicles are equipped for the mobility-impaired. Please contact us if you have questions about a particular tour.
Seating is on a first-come, first-served basis. The trolley is generally open for seating 15 minutes prior to departure.
No. Tours offer continuous narration. Some tours have pre-planned stops determined as part of each tour that includes narrative. For those passengers requesting to leave the trolley during the tour for special circumstances (unruly children, need for public restroom facilities, etc.) we are unable to make arrangements to let you re-board, and refunds are not provided. We strongly recommend that you make any necessary arrangements before boarding at the beginning of the tour. Tours lasting longer than one hour do include stops that have public restroom facilities.
Absolutely. All of our vehicles are heated and air-conditioned. This is Texas!
Yes. Our luxury small coaches will feel as warm as a standard passenger vehicle.
For the consideration of fellow passengers, food and snacks are prohibited aboard the trolley to avoid noise, trash and food smells. Bottled water and coffee cups with lids are fine. By Texas law, no alcohol is allowed to be consumed aboard any of our vehicles.
We do offer ticket discounts for groups greater than 20 adult persons. We also offer discounts to Military, Retired Military, schools and non-profit organizations when they purchase Group tickets ONLY. Contact us directly for details.
Group rates vary by tour. Hourly rates are also available for private transportation for those who are not taking a specific tour posted on our website. Please contact us concerning group or hourly rates.
There are several options when parking:
- Visitor Center: There is ample free parking behind the Visitor Center where you can park if space is available.
- Street: Parking on the streets is at no cost, subject to availability.
The adult ticket fares are listed with each tour. Tickets for children are also listed – please read each tour as age restrictions vary per tour. Children who are younger than three ride for free. However, they will need to sit on a parent’s lap if the trolley is full. We do not have storage for strollers except on the back balcony, nor will we be responsible for strollers. Aisles must be kept free and clear for all tour vehicles. Our 12-passenger luxury coaches have rear storage for small strollers, please let us know in advance if children under three will be riding.
The rear balcony of each trolley can hold a limited amount of shopping bags if they do not fit beneath your seat. Please keep in mind that you are solely responsible for your bags and carry on items. Wineries and retailers also offer shipping to most states. We are happy to store your purchases and carry on items on board but have limited space.
- Pets are not allowed unless they are used as Service Animals for the disabled. We do not have accommodations for pets.
- Since March 15, 2011, only dogs are recognized as service animals under titles ii and iii of the ADA.
- Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with post-traumatic stress disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.